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You arrive at your 100% digital hotel in Abidjan to find a dirty room and a broken AC. Now you're stuck with a chatbot. Discover why the human presence at a hotel like Onomo Airport is your only real guarantee.
A comparative analysis contrasting the void of automated customer service (chatbots, call centers) with the effectiveness of a 24/7 human reception, embodied by the Onomo Abidjan Airport, when faced with real-world emergencies.
The promise of a 100% digital hotel in Abidjan is tempting, but what happens when the AC fails at 2 AM or you need an urgent taxi? We compare the dead-end of a chatbot with the efficiency of a 24/7 human reception.
